Frequently Asked Questions

  • All Questions

    Top Questions

    What is The VOID?

    The VOID is the most immersive virtual reality destination…ever. The VOID allows you to travel into your favorite film, be your favorite character, and experience the impossible. Guests are encouraged to explore their physical surroundings while interacting with a dynamic, virtual world. You don’t just experience The VOID, you’re in it.

    What is the minimum height and age for visiting The VOID? Is this okay for children?

    Guests must be a minimum of 48 inches (1.20 m) tall to visit The VOID. We strongly recommend that guests are at least 10 years old. It will be up to the discretion of the manager to allow guests under 10 years of age to attend The VOID due to safety or operational concerns.

    Minors (under 18 years old) can experience The VOID by themselves with their parent or legal guardian’s consent. At The VOID San Francisco, Atlanta, Mall of America, Washington DC and New York City locations, children/minors can remotely send the liability waiver via email or text message to be signed digitally by the parent/guardian. At all other locations, a parent/guardian needs to be present to sign the liability waiver.

    How many people can participate at a time?

    We can accomodate up to four guests in a single group. If there are more than four people, your party will be split into multiple groups. Please purchase the closest available tickets together. Parties with less than four people may be paired with additional guests.

    How early should I arrive for my visit?

    We recommend all group members arrive 10 minutes early for your scheduled time.

    What happens if I arrive late?

    We do our best to accommodate late arrivals. There may be a wait while we work you back into the schedule.

    I have questions about accessibility.

    For safety, you should be in good health and free from high blood pressure, hyper-sensitivity to multi-sensory effects or any other condition that could be aggravated by this adventure.

    Is there a place to store my belongings?

    We provide storage bins or lockers for all loose articles prior to entering The VOID. Please note that The VOID is not responsible for any lost or stolen items.

    Can I wear my glasses?

    Even large frames fit very comfortably under our helmets. Please don't hesitate to ask our team for assistance adjusting your helmet for the best view.

    Is there any chance of motion sickness?

    Because of the quality of our equipment, we rarely have reactions to motion sickness.

    General

    What is The VOID?

    The VOID is the most immersive virtual reality destination…ever. The VOID allows you to travel into your favorite film, be your favorite character, and experience the impossible. Guests are encouraged to explore their physical surroundings while interacting with a dynamic, virtual world. You don’t just experience The VOID, you’re in it.

    What is the minimum height and age for visiting The VOID? Is this okay for children?

    Guests must be a minimum of 48 inches (1.20 m) tall to visit The VOID. We strongly recommend that guests are at least 10 years old. It will be up to the discretion of the manager to allow guests under 10 years of age to attend The VOID due to safety or operational concerns.

    Minors (under 18 years old) can experience The VOID by themselves with their parent or legal guardian’s consent. At The VOID San Francisco, Atlanta, Mall of America, Washington DC and New York City locations, children/minors can remotely send the liability waiver via email or text message to be signed digitally by the parent/guardian. At all other locations, a parent/guardian needs to be present to sign the liability waiver.

    How many people can participate at a time?

    We can accomodate up to four guests in a single group. If there are more than four people, your party will be split into multiple groups. Please purchase the closest available tickets together. Parties with less than four people may be paired with additional guests.

    Does The VOID offer group discounts or promotions?

    We welcome groups of all sizes! Packages vary by location. Please submit your group inquiry to receive more details. We look forward to creating an event that is just right for your group.

    Does The VOID have packages for large group bookings (e.g. corporate events, birthdays, bachelor/ette parties, special events)?

    Packages vary by location. Please submit your group inquiry to receive more details.

    Do you offer military discounts?

    We do not offer military discounts at this time.

    Can I take photos?

    Yes. Photos are okay in specially designated photo areas; but photography, selfie sticks, portable cameras and videography behind the VOID Stage are strictly prohibited.

    What are the sizes for your equipment?

    Our equipment is adjustable for larger sizes, and extension straps for the vests are available on request. The gear is slipped over the shoulders like a backpack. Our helmets are designed to be universal and adjust for large sizes.

    I have questions about accessibility.

    For safety, you should be in good health and free from high blood pressure, hyper-sensitivity to multi-sensory effects or any other condition that could be aggravated by this adventure.

    Is there a place to store my belongings?

    We provide storage bins or lockers for all loose articles prior to entering The VOID. Please note that The VOID is not responsible for any lost or stolen items.

    Is there a place for my family to wait?

    Your family is welcome to wait in the lobby or merchandise areas while you’re in The VOID; but remember, it’s lots more fun when you experience The VOID together with your family and friends.

    Can I use a wheelchair?

    Guests needing accessibility accommodations may be able to go through The VOID. A complimentary wheelchair is available for any guests requiring mobility assistance. Guests may use their own wheelchairs as long as the wheelchair does not exceed 34" (87 cm) in width. Guests using electric conveyance vehicles or scooters will be asked to transfer to a wheelchair.

    Can I participate if I'm pregnant?

    We do NOT advise going through while expecting.

    Can I wear my glasses?

    Even large frames fit very comfortably under our helmets. Please don't hesitate to ask our team for assistance adjusting your helmet for the best view.

    Is there any chance of motion sickness?

    Because of the quality of our equipment, we rarely have reactions to motion sickness.

    How much does The VOID cost?

    Ticket prices vary by location. Check the location page of the location you are considering for pricing details.

    When will you open a VOID center in _______ ?

    For future location announcements, view our upcoming locations page and subscribe to our newsletter.

    I'm interested in opening a franchise, establishing a partnership, or investing in THE VOID. What can I do?

    We appreciate your interest and enthusiasm, however we will not be offering franchises, tech licensing, or affiliate opportunities. If you are a legitimate potential joint venture partner, please email us at businessdevelopment@thevoid.com and provide us with information about your company.

    Can I buy VOID technology and take it home?

    No, there is no option to purchase VOID technology. We specialize in out-of-home entertainment and hope you enjoy THE VOID with your friends and family at one of our locations.

    I have an idea for you I'd love to share. Who do I tell?

    Share it with us on social media! We love hearing your ideas.

    Do you have any internship programs?

    All career and internship opportunities can be found on our careers page.

    How can I help spread the word about THE VOID?

    Join The VOID community and receive exciting updates on new experiences, locations and promotions! +
    Follow us on Facebook, Twitter, and Instagram. + Be sure to use #voidvr with your posts! +
    Engage, ask questions and share your thoughts!

    Still have a question?

    Please contact us here.

    Accessibility

    What is the minimum height and age for visiting The VOID? Is this okay for children?

    Guests must be a minimum of 48 inches (1.20 m) tall to visit The VOID. We strongly recommend that guests are at least 10 years old. It will be up to the discretion of the manager to allow guests under 10 years of age to attend The VOID due to safety or operational concerns.

    Minors (under 18 years old) can experience The VOID by themselves with their parent or legal guardian’s consent. At The VOID San Francisco, Atlanta, Mall of America, Washington DC and New York City locations, children/minors can remotely send the liability waiver via email or text message to be signed digitally by the parent/guardian. At all other locations, a parent/guardian needs to be present to sign the liability waiver.

    What are the sizes for your equipment?

    Our equipment is adjustable for larger sizes, and extension straps for the vests are available on request. The gear is slipped over the shoulders like a backpack. Our helmets are designed to be universal and adjust for large sizes.

    I have questions about accessibility.

    For safety, you should be in good health and free from high blood pressure, hyper-sensitivity to multi-sensory effects or any other condition that could be aggravated by this adventure.

    Is there a place to store my belongings?

    We provide storage bins or lockers for all loose articles prior to entering The VOID. Please note that The VOID is not responsible for any lost or stolen items.

    Can I use a wheelchair?

    Guests needing accessibility accommodations may be able to go through The VOID. A complimentary wheelchair is available for any guests requiring mobility assistance. Guests may use their own wheelchairs as long as the wheelchair does not exceed 34" (87 cm) in width. Guests using electric conveyance vehicles or scooters will be asked to transfer to a wheelchair.

    Can I participate if I'm pregnant?

    We do NOT advise going through while expecting.

    Can I wear my glasses?

    Even large frames fit very comfortably under our helmets. Please don't hesitate to ask our team for assistance adjusting your helmet for the best view.

    What if I have limited vision in one eye?

    Our experience will show completely per eye, so you will see as you normally would in The VOID Dimensions. You will be able to explore and move around objects very naturally.

    Can I wear my hearing aids?

    We have had guests with hearing aids attend. Please let our team know you'll need extra help with situating the helmet, for your mission. They will help you adjust the helmet on your head until it is situated correctly and won't cause feedback.

    Experiences

    How long is the experience?

    Please plan to spend at least 30 minutes at our location. Due to popularity and demand, there may be periodic waits. During Peak Hours, please allow up to one hour for your end-to-end experience.

    How to Prepare

    How early should I arrive for my visit?

    We recommend all group members arrive 10 minutes early for your scheduled time.

    What happens if I arrive late?

    We do our best to accommodate late arrivals. There may be a wait while we work you back into the schedule.

    Is there a place to store my belongings?

    We provide storage bins or lockers for all loose articles prior to entering The VOID. Please note that The VOID is not responsible for any lost or stolen items.

    Is there a place for my family to wait?

    Your family is welcome to wait in the lobby or merchandise areas while you’re in The VOID; but remember, it’s lots more fun when you experience The VOID together with your family and friends.

    Can I wear my glasses?

    Even large frames fit very comfortably under our helmets. Please don't hesitate to ask our team for assistance adjusting your helmet for the best view.

    Is there any chance of motion sickness?

    Because of the quality of our equipment, we rarely have reactions to motion sickness.

    Cancellations & Rescheduling

    What happens if I arrive late?

    We do our best to accommodate late arrivals. There may be a wait while we work you back into the schedule.

    Corporate Events

    Does The VOID offer group discounts or promotions?

    We welcome groups of all sizes! Packages vary by location. Please submit your group inquiry to receive more details. We look forward to creating an event that is just right for your group.

    Does The VOID have packages for large group bookings (e.g. corporate events, birthdays, bachelor/ette parties, special events)?

    Packages vary by location. Please submit your group inquiry to receive more details.

    Purchasing & Refunds

    Does The VOID offer group discounts or promotions?

    We welcome groups of all sizes! Packages vary by location. Please submit your group inquiry to receive more details. We look forward to creating an event that is just right for your group.

    Does The VOID have packages for large group bookings (e.g. corporate events, birthdays, bachelor/ette parties, special events)?

    Packages vary by location. Please submit your group inquiry to receive more details.

    Do you offer military discounts?

    We do not offer military discounts at this time.

    Does The VOID offer gift cards?

    Yes! Give the most immersive virtual experience to friends and family with a VOID Gift Card. Purchase online or at one of our locations.

    How do I redeem my VOID Gift Card?

    Redeeming your VOID Gift Card is easy. Visit THEVOID.com, navigate to the VOID location displayed on your VOID Gift Card, and select the experience of your choice. Click to buy tickets, add your booking details and navigate to the “Have a code?” field on the payment screen. Type in your gift card code and the value of your gift card will be applied to your booking.

    NOTE: VOID Gift Cards are only valid at the designated VOID location. VOID Gift Cards cannot be applied towards in-store merchandise, photos, or prior purchases. Please refer to the gift card email confirmation (“Instructions”) or the back of the physical gift card for the VOID location name. Questions? Contact us at support@thevoid.com.

    I can't see or print my confirmation ticket or email.

    Tickets can be scanned from your phone. If you are having problems viewing your tickets, please rest assured our team can look up your tickets when you arrive.

    Can I buy tickets in person?

    Yes, walk-up tickets are sold on a first come, first serve basis. We recommend booking online to secure your preferred visit time.

    What is your cancellation and refund policy?

    Our cancellation and refund policy varies by location. Please contact the location you plan to visit using the contact information found on the location's page at thevoid.com or email support@thevoid.com.

    How much does The VOID cost?

    Ticket prices vary by location. Check the location page of the location you are considering for pricing details.

    Can I buy VOID technology and take it home?

    No, there is no option to purchase VOID technology. We specialize in out-of-home entertainment and hope you enjoy THE VOID with your friends and family at one of our locations.

    Gift Cards

    Does The VOID offer gift cards?

    Yes! Give the most immersive virtual experience to friends and family with a VOID Gift Card. Purchase online or at one of our locations.

    How do I redeem my VOID Gift Card?

    Redeeming your VOID Gift Card is easy. Visit THEVOID.com, navigate to the VOID location displayed on your VOID Gift Card, and select the experience of your choice. Click to buy tickets, add your booking details and navigate to the “Have a code?” field on the payment screen. Type in your gift card code and the value of your gift card will be applied to your booking.

    NOTE: VOID Gift Cards are only valid at the designated VOID location. VOID Gift Cards cannot be applied towards in-store merchandise, photos, or prior purchases. Please refer to the gift card email confirmation (“Instructions”) or the back of the physical gift card for the VOID location name. Questions? Contact us at support@thevoid.com.

    What to Expect

    What are the sizes for your equipment?

    Our equipment is adjustable for larger sizes, and extension straps for the vests are available on request. The gear is slipped over the shoulders like a backpack. Our helmets are designed to be universal and adjust for large sizes.

    Business Development

    I'm interested in opening a franchise, establishing a partnership, or investing in THE VOID. What can I do?

    We appreciate your interest and enthusiasm, however we will not be offering franchises, tech licensing, or affiliate opportunities. If you are a legitimate potential joint venture partner, please email us at businessdevelopment@thevoid.com and provide us with information about your company.

    Careers

    How can I work at THE VOID?

    Check out our careers page.

    Do you have any internship programs?

    All career and internship opportunities can be found on our careers page.